Question 1

I want to check the quality of your translation, can I ask for a sample of your translation?

Accepted Answer

Yes, we can provide you with a sample of our translation up to one page of your documents.

Question 2

I am concerned about the confidentiality of my documents. Can I trust you?

Accepted Answer

Yes, you can trust us. Our code of conduct forbids us from disclosing the content of your documents.

Question 3

How much does the translation of my documents cost?

Accepted Answer

The cost depends on the volume (number of pages/words) of your documents and when do you need the translation. We encourage you to send us your documents so that we can give you our quotation.

Question 4

How long does the translation of my documents take?

Accepted Answer

The time required to translate your documents depends on the volume (number of pages/words) of your documents. We encourage you to send us your documents so that we can give you our estimation.

Question 5

What are the differences between sworn or non-sworn translation services?

Accepted Answer

Quality-wise, there is no difference between sworn and non-sworn translation services. For non-sworn translation services, we only send you the softcopy of our translation to your email unless you require otherwise. For sworn translation services, in addition to the softcopy, we also send you the hardcopy of our translation along with the sworn translator’s statement to the address of your choice via courier.

Question 6

Do I need sworn or non-sworn translation?

Accepted Answer

Sworn translation is usually required for formal and legal purposes such as visa application, agreements, judicial or arbitration proceedings, etc. While non-sworn translation is commonly required for internal organizational needs.

Question 7

My documents cannot be sent via email because of their size. What should I do?

Accepted Answer

You can make use of Google Drive for delivery via email or send the hardcopy of your documents to the address of our office.

Question 8

I am domiciled outside Indonesia. Can you still provide your translation services?

Accepted Answer

Yes, we can still provide you with our translation services even if you are domiciled outside Indonesia.

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